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KMID : 1002520130070020113
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Korean Journal of Health Service Management
2013 Volume.7 No. 2 p.113 ~ p.124
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The Study of Determinants of Hospital Organization Trust Leading to Trust in Hospital Worker’s Organization Trust
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Hwang Seul-Ki
Ahn Kyung-Mee
Chong Hyun-Chong
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Abstract
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The purpose of this study is to investigate of determinants of hospital organization trust affecting to hospital worker’s trust in organization. This study was measured levels of trust in organization of hospital workers and 5 determinants of organization trust, organizational fairness, consideration, morality, competence and responsibility toward a society. Levels of trust in organization of hospital workers and determinants of organization trust were assessed using a sample of 190 employees who work at 2 hospitals in Seoul , Kyunggi. Data were collected by self-administered questionnaires from november 22 to 29 in 2012 and analyzed SPSS 18 by using t-test, ANOVA and regression analysis. The results of this study indicate that organizational fairness, consideration and responsibility toward a society among 5 determinants were positively related to levels of trust in organization of hospital workers. Based on these findings, it can be defined that 5 determinants of hospital organization trust influences levels of trust in organization of hospital workers. The implications of this study are discussed and areas for future research are presented.
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KEYWORD
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Organization Trust, Organizational Fairness, Organizational Consideration, Organizational Competence, Morality, Responsibility toward a Society
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